Clear, straightforward information about shopping with Caz Online Store — from ordering and payment to delivery, cancellations and returns.
These terms explain the basis on which we supply products through cazonlinestore.co.uk. Please read them before placing an order and keep a copy for your records.
These terms are written for UK consumer sales. Nothing in them limits any rights you have under applicable consumer law.
These Terms & Conditions apply when you use this website or buy products from Caz Online Store. By placing an order, you confirm that you are buying as a consumer and that the information you provide is accurate.
Our contact email is info@cazonlinestore.co.uk. Our current delivery, returns, privacy and cookie information form part of the customer information available on this website.
We aim to describe products, colours, sizes, features, age guidance and images as accurately as possible. Screen settings, packaging updates and manufacturer changes can mean that an item looks slightly different from the image shown online.
Product availability can change. If an item becomes unavailable after you order, we will contact you and, where appropriate, refund the unavailable item.
Please check your basket, delivery details and order information carefully before paying. After you place an order, we will send an acknowledgement or confirmation to the email address you provide.
We may decline or cancel an order where, for example, payment is not authorised, a product is unavailable, there is an obvious pricing error, or we reasonably suspect misuse or fraud. If payment has already been taken for an order we cannot fulfil, the relevant amount will be refunded.
Prices shown at checkout are the prices payable for the products in your order, together with any delivery charges shown before you complete payment. Any applicable taxes will be handled in accordance with the pricing displayed by the store.
Payment is processed through the payment methods offered at checkout. We do not guarantee that every payment method will always be available.
Delivery options, charges and estimated times are shown on our Delivery Information page and/or at checkout. Please provide a complete and accurate delivery address.
We will take reasonable steps to dispatch and deliver orders within the times stated. Where no different timeframe is agreed, UK distance-selling rules generally require goods to be delivered within 30 days.
View Delivery Information →For most goods bought online, UK consumers have a legal cooling-off period. In general, you may tell us that you wish to cancel within 14 days after receiving the goods, subject to the legal exceptions that apply to certain products.
If you cancel, please contact us promptly and follow the return instructions provided. You normally have a further 14 days to return the goods after telling us that you wish to cancel.
Our Returns & Refunds page explains the practical process for sending an item back. Please take reasonable care of products while they are in your possession and return them with the supplied accessories and components where possible.
Where a statutory cancellation right applies, refunds will be handled in accordance with applicable UK consumer law. Different rules may apply to products that are faulty, damaged or not as described.
View Returns & Refunds →Your statutory rights are not affected by these terms. If goods are faulty, not as described or do not do what they are supposed to do, you may have legal rights to a refund, repair or replacement depending on the circumstances.
Please contact us as soon as reasonably possible with your order details and, where useful, photographs of damage or the issue so that we can help resolve the matter.
Promotions may have their own start/end dates, eligibility rules, exclusions or minimum-spend requirements. Unless we state otherwise, promotional codes cannot be exchanged for cash and may not be combined with other offers.
Products bought in a sale retain the same statutory consumer rights as full-price goods.
You may use this website for lawful personal shopping and information. You must not deliberately interfere with the website, attempt unauthorised access, introduce malicious code, scrape the store in a way that disrupts service, or misuse content belonging to us or another rights holder.
Website availability can occasionally be interrupted for maintenance, security, technical or other operational reasons.
Nothing in these terms excludes or restricts liability where it would be unlawful to do so, and nothing affects your statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable when the contract was made, subject always to rights and remedies that cannot legally be excluded.
We use personal information to operate the store, process orders, provide customer service and carry out other activities described in our Privacy Policy and Cookie Policy. Please read those pages for more information about how your data is handled.
We may update these terms from time to time. The terms that apply to an order are the terms in force when that order is placed, unless a change is required by law or is expressly agreed with you.
These terms are governed by the laws applicable to the part of the United Kingdom in which you live, and you retain any rights you have to bring proceedings in the courts available to you as a consumer.
Questions? Email info@cazonlinestore.co.uk or use our Contact Us page.
Online sellers must display required trader/business information. Make sure your legal business/trading name, geographic address and VAT number (if applicable) are displayed in the appropriate place on the website and that these terms reflect your actual delivery, returns and payment processes.
Explore toys, games, gifts and family favourites from Caz Online Store.
